Frequently asked questions
Store Name: Pink Dress Studio
Address: 60 rue François 1er, 75008 Paris
Email: contact@pinkdress-studio.com
Phone: +33 1 89 62 44 38
Customer Service Hours: Monday-Friday, 8:00 AM - 7:00 PM (CET)
Response Time: We aim to reply within 1-2 business days.
You can reach our customer support team through the Contact Us Page or by
emailing us at contact@pinkdress-studio.com.
Yes, we provide a 30-day easy return on all purchases. For more information, please refer to our Return Policy.
We are an online-only store, allowing us to offer the best prices and widest product
selection.
Yes, we accept bulk orders. Please contact our customer support team for details.
No, we currently ship exclusively within United Kingdom.
Yes, we offer free shipping on all orders within United Kingdom. For more
information, please check our Shipping Policy.
Here are our estimated delivery times:
- Handling time: 1-3 business days
- Transit time: 6-9 business days
- Estimated delivery time: 7-12 business days
For more details, please refer to our Shipping Policy.
You can track your order through the Track Order Page on our website.
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.
We have a simple and hassle-free return process. For complete details, please visit our Return Policy.
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
For detailed information about product exchanges, please refer to our Return Policy.
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Refund Policy for details.