Return policy
Return Policy for https://pinkdress-studio.com/
Introduction: At https://pinkdress-studio.com/ , your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to read our return policy in order to make the return process as simple and fast as possible.
Return period: You have 14 days from the date you receive your package to return an item to us. After this period, unfortunately we will not be able to accept a return or offer a refund.
How to make a return:
Contact Customer Service: Before sending a return, please contact us at the following address: contact@pinkdress-studio.com or via our contact page.
We will provide you with detailed instructions for the return process.
Package preparation: Make sure the item is in the same condition as when you received it. It must be in its original packaging and with all tags attached.
Sending the package: Once you have received instructions from our customer service, you can send your package back.
Refund: As soon as we receive and inspect the returned item, we will inform you by email whether the return is accepted.
If so, the refund will be processed as soon as possible and automatically applied to your original payment method.
Exchanges: If you would like to exchange an item for a different size or model, please also contact us via the customer service email address or our contact page. We will provide you with the necessary instructions.
Questions: If you have any questions regarding our return policy or if you need help, please do not hesitate to contact us at contact@pinkdress-studio.com or via our contact page.
Our team will be happy to help you.
Thank you for your understanding, and we hope your purchases on https://pinkdress-studio.com/ will give you complete satisfaction.